Cheryl Gray
2026-01-23
"I don't know where to start... but, here we go...
We purchased our home from PTH in early 2022. Our delivery date was supposed to be October 31, 2022, but there was a delay in the delivery, and the postponement was until November 2022... with things being around the holidays, we understood the situation, but were needing our home to be delivered before Thanksgiving that same month. Needless to say, Jasmin was wonderful in getting us our home before the holiday, and we were so very much appreciative of that! Our home arrived mid November, allbeit some issues were there, and the gentlemen that delivered our home were courteous and helpful in fixing the minor issues we had; they actually went above and beyond for us that day, especially being already so far from home. Although through transit, our wdstackables and the refrigerator had fallen over, needed to be replaced, which only happened to be the stackable wd units, and Jasmin was kind enough to have another set delivered at no cost to us, we were well pleased! Some dents had accured on a wall, and our sink, but not enough to make a difference at the time... We were ecstatic with our new place, we couldn't contain ourselves! It was truly a blessing!
Upon starting our new tiny home venture, we noticed a leak in the backside of the house, from the under flooring. We called PTH and told them the situation, and when delivering the stackable wd units, they also took care of the leak, which happened to be inside the wall, but they quickly found the issue, corrected it, and it has been fine ever since... there have been other issues that we've noticed, but not enough to cause any major concerns.
Sorry for this long post, but we LOVE our home, and all the communication with the staff at PTH's, until recently.
We had asked for a new estimate quote for a longer home in Jan 2025, which we recieved in quick order, and was pleased with what Josh was offering us at the time. Unfortunately, things had taken a took a turn, and we couldn't move forward with a new purchase at that time.
I know they do their best on an estimate, and time is money, and they can't keep throwing these out on every whim someone has to just not follow through on.
Now, for over about the last several months, up until this past couple days, we've asked for another estimate on their new floor the "X" model, with a downstairs bedroom, as we're aging, and climbing stairs will become harder, and stooping down in the loft will become more difficult.
Twice over 2025, I emailed, and called PTH homes for another estimate, but of course this time, for the X model. Over the 2 phone calls, we were told they would send one out, as we are returning satisfied customers, but to no avail... no estimate, email or phone call was received or returned... we thought they are very busy, so don't swamp them with calls and emails, they'll get back to us when they can... they never did.
Online, just last week, I requested ANOTHER estimate via their website, which states they'll get back to you within 48 hours... 5 days later Tuesday, no outreach... I called PTH's earlier this week, spoke to their salesperson, and asked if they had received confirmation of our newest 3 request, which I was asked if someone had not reached out to us, whichI stated no, hence calling them direct, upon which I was told he would start a new estimate with me that day WedThur Jan 2021, and would have the estimate to my repeated back email later that day...
I have been checking my email for these past several days now, and no response at all. I know he's busy, but based on the past year, we're beginning to wonder if they have an issue with us?
I wish they would reach out and let us know... we love their homes..."
