Cherry Capital Contracting

2026-03-05

"NEVER use this company to purchase windows. Here are some photos of the Pella Windows ordered through Builders First Source in Traverse City, MI. Grawn location. The photos were taken from the top of the exterior window frames, which resulted in water intrusion. Your technical support is sourced in-house and not through Pella. Additionally, when I contacted my sales rep, she continued to inform me that she is on vacation. Respectfully Submitted"

Dawn Barajas Leaman

2024-05-08

"So far I've had an extremely negative experience with this company while trying to file a warranty claim for windows purchased from them through my builder. The windows have broken seals causing the glass to fog. I've been bounced around from person to person since I began my quest to file the claim. I've spent hours on hold at their customer service , left several voice mails requesting status of my claim, talked andor corresponded with Scott, Pearla, John, Renee, Ruth, Lee, Kevin, Travis. I promise to update this review with a positive one if appropriate. I remain hopeful."

Bev Logan

2024-01-11

"Ive tried for a while to get someone to help me with the replacement of a window. I cant get anyone to respond. I spent just under 40.000.00 in June 2023 on materials to replace my deck, porch and build a trellis. They absolutely are the worst when it comes to customer service!!!! I would never recommend them for anything. My business is going elsewhere. What a bunch of slackers and Id be embarrassed if I had any ownership in thus sorry excuse for a service company!!!! I am in PinehurstSouthern Pines, NC."

Jim ^^

2024-01-10

"Unprofessional company. Ordered a 5000 custom mahogany front door. Branch never placed the order and said they did their mistake, order came in and they delivered it with multiple scratches and deep gouges in multiple places! They said the "painter would fix it." Seriously? UNACCEPTABLE, how about you take care of the door when you are handling it! Over 12 year later and still no door. I called corporate 5 times, said they would elevate and call me. Over a month later, still no one has called. DO NOT USE THIS COMPANY. They do not value their customers and do not care about the quality of their product they deliver."

Michael Hurst

2023-08-17

"As a small contracting company I build houses and additions usually one project at a time. I rely on this company to provide me the materials I need to do the job efficiently and effectively. The counter staff where I order my lumber and trim is always professional and courteous. However today I had the misfortune to encounter the accountant and her extreme authority complex. It was alleged I owed 166.00 on a cash account. My account was out on hold until the issue was resolved. Ok. If I owed it. Ill pay it. No problem. But I wanted to understand and have it explained why I owed money on a cash account. Not to hard right? You would think so. But I was wrong. I was told I never paid for 470 2x4s that were on my initial order. Funny that. My first deposit was 9866.00 the 2x4s were in the original request. Unfortunately they were incorrect length and sent back. I ordered the proper length and we moved on. That was two weeks from today. To date this project alone has nearly 12k in lumber, not a lot when compared to larger builds but hey Im a small company and was made to feel insignificant due to this fact. The account whom made sure I to tell me well Im the accountant with such authoritarian gusto and Ill mannered attitude when I wanted her to explain to me that it was almost laughable. She couldve easily had more understanding and professionalism but she lacks this basic skill. I have 3 more builds scheduled and contracted. Easily over 100k in lumber alone. But 166.00 was way more important than that unfortunately. Again if I owed it. I paid it. Simple as that. All I wanted was to have it explained. Thats all. But instead I was met with a self riotous, holier than thou, how dare you bother me peasant accountant. Good luck to you if you have account at this place of business. And I pray you never owe a few bucks that you cant explain."

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